380 CASE STUDIES CASE 19: THE CASE OF THE RELOCATED MANAGEMENT TEAM You an d your senior management team have done an extraordina managing the company’s medical center in Wisconsin. In fac in casions the company president has singled you out for s esidents flew into town yes- your senior commendations. One of the company’s key regional vice pr terday and requested management team. ter in Missouri an emergency meeting with you and It seems there is a crisis at the company’s medi cal c In meeting with the vice president, you learn that the hospit Missouri has a terminal disease, two of his senior manage al CEO in ment team mem- bers have recendly retired, and two others resigned yesterday for other opportunities. There is a critical management vacuum at the top. This has caught the company by surprise and the company has no game plan. However, the company president was consulted and suggested to the re- gional vice president that you and your team be shifted to take over the Missouri facility. In your meeting with the vice president, she states, “I have confidence in your management abilities and therefore I am reassigning you immedi- ately to the Missouri hospital. You and your team are to report there to morrow to assume key command and control positions. You will be there for a minimum of 9 months or until other staff can be recruited to take your place, and you have full authority and responsibility to make any changes you wish, I can tell you that the hospital has a 27% nursing staff shortage, and the contracted pharmacy company that has been managing the pharmacy has given notice that it will be leaving in 60 days. On top of that, eight physicians are not renewing their contracts at the end of the year (it is now August 4), engineering has informed us that the emergency power system is nonoperational and cannot be repaired because it is too ld, and the finance director is in jail, charged by the government with embezzling hospital funds for his personal use.” You also learn in a follow-up meeting that if you do a good job in Missouri, there will be key positions waiting for you and your team in the home office. However, if you fail, you likely will be relocated to Sand Dune Hospital, a 37-bed facility in Death Valley.

380 CASE STUDIES CASE 19: THE CASE OF THE RELOCATED MANAGEMENT TEAM You an d your senior management team have done an extraordina managing the company’s medical center in Wisconsin. In fac in casions the company president has singled you out for s esidents flew into town yes- your senior commendations. One of the company’s key regional vice pr terday and requested management team. ter in Missouri an emergency meeting with you and It seems there is a crisis at

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