It can be useful to understand services cape of the firms through the use of a frame work. Comment on the three major components and suggesting how each impact the behavior of the customer? comment on the 3 major components below: Behaviors Internal response in the employee The response in the customer 2.Service quality is important because it affects customer loyalty.” Comment on this statement, giving an example to illustrate your answer.

It can be useful to understand services cape of the firms through the use of a frame work. Comment on the three major components and suggesting how each impact the behavior of the customer? comment on the 3 major components below:

Behaviors

Internal response in the employee

The response in the customer

2.Service quality is important because it affects customer loyalty.” Comment on this statement, giving an example to illustrate your answer.

 

Solution

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