• Question 19 0 out of 2 points A knowledgebase for the help desk is what? Question 28 0 out of 2 points What is the advantage of using a Web Service? • Question 56 0 out of 2 points __________ is a term used to ensure that the same process is used throughout all locations of an organization. Question 57 0 out of 2 points “The following are drivers of globalization, except:” • Question 58 0 out of 2 points Business process engineering encourages personnel within businesses to improve upon their methods by ______. • Question 59 0 out of 2 points Which of the following represents the phases in the SDLC? • Question 60 0 out of 2 points “In the Porter’s Five Forces model, the threat of substitute products refers to ______.”