What are the critical differences between the rational and the Carnegie approaches to decision making? What are the critical differences between the incrementalist and the garbage-can models? Which models best describe how decision making takes place in (a) a fast-food restaurant and (b) the research and development laboratory of a major drug company? 2. What is organizational learning? In what ways can managers promote the devel- opment of organizational learning by acting at various levels in the organization? By using knowledge management? 3. How can knowledge management promote organizational learning? What deter- mines which kind of knowledge management system a company should adopt? 4. How do cognitive biases affect organizational learning and the quality of decision making? What can be done to reduce their negative impact?

What are the critical differences between the rational and the Carnegie approaches to decision making? What are the critical differences between the incrementalist and the garbage-can models? Which models best describe how decision making takes place in (a) a fast-food restaurant and (b) the research and development laboratory of a major drug company? 2. What is organizational learning? In what ways can managers promote the devel- opment of organizational learning by acting at various levels in the organization? By using