Why would a customer want evidence that a supplier’s manufacturing process is in control and is capable? How can an exporter gain a competitive advantage with quality-control tools?

Why would a customer want evidence that a supplier’s manufacturing process is in control and is capable? How can an exporter gain a competitive advantage with quality-control tools?

 

Solution

A customer want evidence of controlled manufacturing process because:

To ensure good quality of the products
To make sure that the money that he is spending is worth and is not wasted
Exporter can gain competitive advantage with quality control tools because:

No of defects will be less
More satisfaction among consumers
Better brand image
Less operational cost

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